Secondary School Lesson Notes and Scheme of Work

SS3 Second Term Store Management Lesson Note and Scheme of Work

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SS3 Second Term Store Management Lesson Note and Scheme of Work


Week 1: Visual Merchandising

Lesson Note:


Define visual merchandising and its impact.

Discuss the elements of effective visual merchandising.

Teach techniques for arranging store displays.



Practical exercises in creating visually appealing displays.

Field trip to observe successful visual merchandising in local stores.

Scheme of Work:


Introduction to Visual Merchandising

Elements of Visual Merchandising

Techniques for Store Display Arrangement

Field Trip: Observing Successful Visual Merchandising

Week 2-4: Customer Service in Retail

Lesson Note:


Emphasize the importance of customer service.

Teach communication skills for customer interactions.

Discuss handling difficult customers and resolving issues.



Role-playing scenarios for improving communication.

Guest speaker session from a customer service expert.

Scheme of Work:

5. Importance of Customer Service


Communication Skills for Customer Interactions

Handling Difficult Customers

Issue Resolution in Retail

Week 5-7: Sales Techniques and Promotions

Lesson Note:


Explore various sales techniques.

Teach planning and executing promotional events.

Discuss the psychology of consumer behavior in sales.



Group projects on creating a promotional campaign.

Analyzing successful sales strategies in case studies.

Scheme of Work:

9. Sales Techniques


Planning and Executing Promotional Events

Psychology of Consumer Behavior in Sales

Case Studies on Successful Sales Strategies

Week 8-10: Store Layout and Space Management

Lesson Note:


Discuss the impact of store layout on customer experience.

Teach efficient space utilization in a retail setting.

Explore the use of technology in optimizing store layout.



Store visit to analyze different store layouts.

Designing an optimized store layout using software tools.

Scheme of Work:

13. Impact of Store Layout on Customer Experience


Efficient Space Utilization

Technology in Optimizing Store Layout

Week 11: Revision Week

Lesson Note:


Review key concepts from the second term.

Conduct practice quizzes and discussions.



Group revision sessions.

Address any remaining questions or concerns.

Week 12: Examination Week

Lesson Note:


Conduct final assessments based on the topics covered in the second term.



Written exams on visual merchandising, customer service, and sales techniques.

Practical assessments on store layout and space management.

Week 13: School Dismissal Week

Lesson Note:


Recap the second term highlights.

Provide feedback on assessments.



Farewell and acknowledgment of students’ achievements.

Distribution of second-term course completion certificates.

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