SS1 Second Term Office Practice Lesson Note and Scheme of Work

 

Scheme of Work: Office Practice – SS1 Second Term

 

Week 1-2: Office Procedures and Protocols

 

Understanding standard office procedures

Adherence to office protocols and hierarchy

Role-play scenarios for practical application

Week 3-4: Customer Service Skills

 

Importance of customer service in the office

Developing effective communication with clients

Handling customer inquiries and complaints

Week 5-6: Office Technology and Software

 

Introduction to office software (e.g., Microsoft Office)

Basic computer skills for office tasks

Practical exercises on document creation and management

Week 7-8: Meetings and Minutes

 

Planning and conducting office meetings

Taking accurate minutes and follow-up actions

Simulated meeting scenarios for hands-on experience

Week 9-10: Office Ethics and Professionalism

 

Ethical considerations in the workplace

Professional conduct and dress code

Case studies on ethical dilemmas in the office

Week 11: Revision Week

 

Review of key concepts from both terms

Group discussions and interactive sessions

Practice tests for comprehensive understanding

Week 12: Examination Week

 

Written and practical assessments for the second term

Evaluation of office practice skills and knowledge

Week 13: School Dismissal Week

 

Final recap of the academic year

Distribution of overall results and certificates

Closing ceremony and farewell address

Lesson Note: Office Practice – SS1 Second Term

 

Week 1-2: Office Procedures and Protocols

 

Lecture: Standard office procedures and hierarchy

Activity: Role-play scenarios on adhering to office protocols

Assignment: Research on the importance of workplace hierarchy

Week 3-4: Customer Service Skills

 

Lecture: Customer service principles and skills

Role-play: Simulated customer interactions

Assignment: Drafting responses to common customer inquiries

Week 5-6: Office Technology and Software

 

Lecture: Introduction to office software

Practical: Hands-on exercises on document creation

Assignment: Create a simple office report using software

Week 7-8: Meetings and Minutes

 

Lecture: Planning and conducting office meetings

Practical: Simulated meeting scenarios with minute-taking

Assignment: Drafting minutes for a mock meeting

Week 9-10: Office Ethics and Professionalism

 

Lecture: Ethical considerations and professionalism

Case studies: Analyzing and discussing ethical dilemmas

Assignment: Write a reflective essay on professional conduct

Week 11: Revision Week

 

Comprehensive review of first and second-term topics

Group discussions on challenging concepts

Practice tests for self-assessment

Week 12: Examination Week

 

Written examination on second-term theory

Practical assessment on office tasks

Oral examination on customer service scenarios

Week 13: School Dismissal Week

 

Final recap of the academic year’s achievements

Distribution of overall results and certificates

Closing ceremony and farewell address.