SS2 Second Term Office Practice Lesson Note and Scheme of Work

Scheme of Work and Lesson Note into the second term:

Scheme of Work

Second Term:

Week 1-3: Office Ethics and Etiquette

Importance of ethics in the workplace

Professional conduct and etiquette

Case studies on ethical dilemmas in an office setting

Week 4-6: Office Administration and Management

Roles of an office administrator

Administrative procedures and protocols

Principles of office management

Week 7-9: Customer Service in the Office

Understanding the significance of customer service

Developing effective communication skills with clients

Handling customer complaints and feedback

Week 10-11: Information Technology in the Office

Integration of technology in the workplace

Basic computer skills for office tasks

Cybersecurity awareness for office professionals

Week 11: Revision Week

Recap of key concepts

Practice tests and quizzes

Addressing any remaining questions

Week 12: Examination Week

Written examination on second term topics

Practical assessments related to IT skills

Evaluation and grading

Week 13: School Dismissal Week

Final review and feedback session

Distribution of results

Closing remarks and dismissal

Lesson Note for Week 1 (Second Term): Office Ethics and Etiquette

Objective:

Understand the importance of ethics and etiquette in the workplace

Develop awareness of professional conduct in an office setting

Activities:

Discussion on the significance of office ethics

Case studies on real-world ethical challenges

Role-playing scenarios to practice professional etiquette

Group presentations on the impact of ethical behavior on workplace culture

Homework:

Research and compile a list of common workplace ethics violations and their consequences.