Secondary School Lesson Notes and Scheme of Work

SS2 Second Term Office Practice Lesson Note and Scheme of Work

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SS2 Second Term Office Practice Lesson Note and Scheme of Work


Scheme of Work and Lesson Note into the second term:


Scheme of Work

Second Term:

Week 1-3: Office Ethics and Etiquette


Importance of ethics in the workplace

Professional conduct and etiquette

Case studies on ethical dilemmas in an office setting

Week 4-6: Office Administration and Management


Roles of an office administrator

Administrative procedures and protocols

Principles of office management

Week 7-9: Customer Service in the Office


Understanding the significance of customer service

Developing effective communication skills with clients

Handling customer complaints and feedback

Week 10-11: Information Technology in the Office


Integration of technology in the workplace

Basic computer skills for office tasks

Cybersecurity awareness for office professionals

Week 11: Revision Week


Recap of key concepts

Practice tests and quizzes

Addressing any remaining questions

Week 12: Examination Week


Written examination on second term topics

Practical assessments related to IT skills

Evaluation and grading

Week 13: School Dismissal Week


Final review and feedback session

Distribution of results

Closing remarks and dismissal

Lesson Note for Week 1 (Second Term): Office Ethics and Etiquette



Understand the importance of ethics and etiquette in the workplace

Develop awareness of professional conduct in an office setting



Discussion on the significance of office ethics

Case studies on real-world ethical challenges

Role-playing scenarios to practice professional etiquette

Group presentations on the impact of ethical behavior on workplace culture



Research and compile a list of common workplace ethics violations and their consequences.

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