SS2 First Term Salesmanship Past Questions And Answers

Salesmanship questions with options and answers:

Question: What is the primary goal of salesmanship?

a) Maximizing expenses

b) Minimizing customer satisfaction

c) Increasing product awareness

d) Maximizing sales and customer satisfaction

Answer: d) Maximizing sales and customer satisfaction

Question: Which step in the sales process involves identifying potential customers?

a) Prospecting

b) Closing

c) Demonstrating

d) Negotiating

Answer: a) Prospecting

Question: What does the AIDA model stand for in sales?

a) Attention, Interest, Desire, Action

b) Awareness, Interest, Decision, Action

c) Advertising, Information, Decision, Acceptance

d) Acknowledge, Inquire, Discuss, Agree

Answer: a) Attention, Interest, Desire, Action

Question: In sales, what is objection handling?

a) Avoiding customer inquiries

b) Ignoring customer complaints

c) Addressing and resolving customer concerns

d) Dismissing customer opinions

Answer: c) Addressing and resolving customer concerns

Question: Which sales technique involves offering additional products or services to enhance the customer’s purchase?

a) Upselling

b) Cross-selling

c) Downselling

d) Subselling

Answer: b) Cross-selling