SS2 Second Term Salesmanship Past Questions And Answers

 

Salesmanship questions for the second term:

 

Question: What role does effective communication play in sales?

 

a) It confuses customers

b) It strengthens relationships and builds trust

c) It discourages customer inquiries

d) It delays the sales process

 

Answer: b) It strengthens relationships and builds trust

 

Question: Why is understanding the customer’s needs important in sales?

 

a) It lengthens the sales process

b) It helps tailor solutions to meet customer requirements

c) It complicates negotiations

d) It reduces the chances of closing a deal

 

Answer: b) It helps tailor solutions to meet customer requirements

 

Question: What is the purpose of a sales presentation?

 

a) To confuse customers

b) To showcase the salesperson’s skills

c) To inform and persuade potential customers

d) To intimidate the competition

 

Answer: c) To inform and persuade potential customers

 

Question: How can a salesperson handle rejection effectively?

 

a) Take it personally and argue with the customer

b) Ignore the rejection and move on to the next prospect

c) Learn from the rejection and adapt for future interactions

d) Blame the product or service

 

Answer: c) Learn from the rejection and adapt for future interactions

 

Question: What is the importance of product knowledge in sales?

 

a) It is irrelevant in the sales process

b) It helps build customer curiosity

c) It allows the salesperson to address customer concerns and questions

d) It delays the sales presentation

 

Answer: c) It allows the salesperson to address customer concerns and questions

 

Question: What does the term “closing the deal” mean in sales?

 

a) Ending the conversation abruptly

b) Finalizing the sale and getting the customer’s commitment

c) Avoiding negotiations

d) Ignoring customer objections

 

Answer: b) Finalizing the sale and getting the customer’s commitment

 

Question: How does building rapport contribute to successful sales?

 

a) It hinders communication

b) It creates a positive connection and trust with the customer

c) It increases prices for products

d) It prolongs the sales process

 

Answer: b) It creates a positive connection and trust with the customer

 

Question: What is the purpose of follow-up in sales?

 

a) To annoy the customer with constant communication

b) To demonstrate persistence

c) To maintain and strengthen the relationship after a sale

d) To avoid customer feedback

 

Answer: c) To maintain and strengthen the relationship after a sale

 

Question: In sales, what is the significance of emotional intelligence?

 

a) It complicates negotiations

b) It helps the salesperson understand and manage emotions, both theirs and the customer’s

c) It is irrelevant to the sales process

d) It leads to aggressive selling

 

Answer: b) It helps the salesperson understand and manage emotions, both theirs and the customer’s

 

Question: What does objection handling involve in the sales process?

 

a) Encouraging objections from customers

b) Ignoring objections to speed up the sales process

c) Addressing and resolving customer concerns and hesitations

d) Dismissing objections as irrelevant

 

Answer: c) Addressing and resolving customer concerns and hesitations.