SS3 Second Term Store Management Lesson Note and Scheme of Work

 

Week 1: Visual Merchandising

Lesson Note:

 

Define visual merchandising and its impact.

Discuss the elements of effective visual merchandising.

Teach techniques for arranging store displays.

Activities:

 

Practical exercises in creating visually appealing displays.

Field trip to observe successful visual merchandising in local stores.

Scheme of Work:

 

Introduction to Visual Merchandising

Elements of Visual Merchandising

Techniques for Store Display Arrangement

Field Trip: Observing Successful Visual Merchandising

Week 2-4: Customer Service in Retail

Lesson Note:

 

Emphasize the importance of customer service.

Teach communication skills for customer interactions.

Discuss handling difficult customers and resolving issues.

Activities:

 

Role-playing scenarios for improving communication.

Guest speaker session from a customer service expert.

Scheme of Work:

5. Importance of Customer Service

 

Communication Skills for Customer Interactions

Handling Difficult Customers

Issue Resolution in Retail

Week 5-7: Sales Techniques and Promotions

Lesson Note:

 

Explore various sales techniques.

Teach planning and executing promotional events.

Discuss the psychology of consumer behavior in sales.

Activities:

 

Group projects on creating a promotional campaign.

Analyzing successful sales strategies in case studies.

Scheme of Work:

9. Sales Techniques

 

Planning and Executing Promotional Events

Psychology of Consumer Behavior in Sales

Case Studies on Successful Sales Strategies

Week 8-10: Store Layout and Space Management

Lesson Note:

 

Discuss the impact of store layout on customer experience.

Teach efficient space utilization in a retail setting.

Explore the use of technology in optimizing store layout.

Activities:

 

Store visit to analyze different store layouts.

Designing an optimized store layout using software tools.

Scheme of Work:

13. Impact of Store Layout on Customer Experience

 

Efficient Space Utilization

Technology in Optimizing Store Layout

Week 11: Revision Week

Lesson Note:

 

Review key concepts from the second term.

Conduct practice quizzes and discussions.

Activities:

 

Group revision sessions.

Address any remaining questions or concerns.

Week 12: Examination Week

Lesson Note:

 

Conduct final assessments based on the topics covered in the second term.

Activities:

 

Written exams on visual merchandising, customer service, and sales techniques.

Practical assessments on store layout and space management.

Week 13: School Dismissal Week

Lesson Note:

 

Recap the second term highlights.

Provide feedback on assessments.

Activities:

 

Farewell and acknowledgment of students’ achievements.

Distribution of second-term course completion certificates.