SS3 Second Term Salesmanship Past Questions And Answers

Salesmanship questions for SS3 Second Term:

Question: What is the purpose of a follow-up in the sales process?

A. To annoy customers with repeated messages

B. To check if the customer received the product

C. To build a long-term relationship and gather feedback

D. To sell additional products immediately

Answer: C. To build a long-term relationship and gather feedback

Question: How does active listening contribute to effective sales communication?

A. By interrupting the customer to speed up the conversation

B. By ignoring customer concerns

C. By understanding customer needs and providing relevant solutions

D. By talking more than the customer

Answer: C. By understanding customer needs and providing relevant solutions

Question: What is upselling in sales?

A. Selling products with higher prices

B. Selling additional products or upgrades

C. Selling products at a discount

D. Selling to new customers only

Answer: B. Selling additional products or upgrades

Question: What role does product knowledge play in salesmanship?

A. It is irrelevant; salespeople don’t need to know about products

B. It helps in providing accurate and detailed information to customers

C. It confuses customers, so it’s better to avoid it

D. It is necessary only for the marketing team

Answer: B. It helps in providing accurate and detailed information to customers

Question: What is the difference between features and benefits in sales?

A. They are synonymous and can be used interchangeably

B. Features are characteristics of a product, while benefits explain how those features fulfill customer needs

C. Benefits are irrelevant in sales

D. Features are only important in service industries

Answer: B. Features are characteristics of a product, while benefits explain how those features fulfill customer needs.